Envirosoft, Inc.

What Support Options are Available?

Envirosoft. Inc. supports ICRT for the military either on an installation by installation basis or via a blanket contract to either a component or command.

How do I know if I currently have support?

Contact the ICRT Support Center by form mail or telephone to determine whether or not your installation is currently supported.

Is training avaiable for ICRT?

Yes. Training Personnel are available to perform complete training on ICRT at your location or at an off-site location convenient to you. Click here to view more information about training.

What if I am not covered under a blanket contract and want support at my installation?

If you would like a proposal for support to your locationplease feel free to contact the ICRT Support Center by form mail or telephone.

What type of support is covered in a support aggreement?

Provide technical support to the installation personnel as required. This support shall be limited to ICRT Version 1.0 and forward releases, software configuration, and database installation and conversion.

Help Desk personnel will:

Provide access and assistance via commercial telecom to installation personnel in support of the ICRT Version 1.0 and forward releases as required.
Provide access and assistance via electronic mail (e-mail) to installation personnel in support of the ICRT Version 1.0 and forward releases as required.

Is on-site support available for software setup?

Yes. If you require additional support for software setupcontact the ICRT Support Center by form mail or telephone and we will prepare a proposal for your specific support need..

Can I receive support on a one-time basis?

Yes. Click here to view the details of the one-time support.

Are other support options available to me?

Yes. If you need specialized support such as reports or entry screens not currnetly contained within ICRT contact the ICRT Support Center by form mail or telephone and we will prepare a proposal for your specific support need.

If you do not have a copy Adobe Acrobat Reader, a free download is available from Adobe at

Provide access and assistance via commercial telecom to installation personnel in support of the ICRT Version 1.0 and forward releases as required.

Provide access and assistance via electronic mail (e-mail) to installation personnel in support of the ICRT Version 1.0 and forward releases as required.